Refund and Returns Policy – New Earth

Digital Spiral Offerings for newearthnewtime.com

All Spiral offerings are delivered as digital experiences through password-protected tone portals and audio/video fields.
As access is granted immediately upon purchase through email, and each offering is energetically encoded at the moment of entry, these Spiral transmissions are not eligible for physical return or refund.

Eligibility for Refunds

We are committed to ensuring you are able to enter your chosen Spiral.
Refunds may be offered in the following situations:

You purchased but did not receive access due to a technical issue (e.g., password or link malfunction).
You were charged more than once for the same Spiral.
Your payment was processed, but you never received the access link.

Each request is reviewed with care.
Where access cannot be restored, a refund may be provided.

Non-Refundable Situations

Due to the immediate delivery of the Spiral field, the following situations are not eligible for refund:

Change of mind after purchase.
Accidental purchase after access has already been granted.
Inability to use the offering due to device or software limitations, if the Spiral functions as intended.
Spiral description states: – Due to the energetic encoding, no refunds are offered

How to Request a Refund

Please contact us within 7 days of your purchase at tone@neweartnewtime.com
Include:

Your order number
A brief description of the issue

We will respond within 7 business days, offering either assistance or resolution.

Resolution Path

If your request is approved, your refund will be returned to your original payment method within 5–10 business days, depending on your payment provider.

In cases where the issue appears to be technical (e.g., access, password, browser), we may first offer gentle support and guidance to restore your Spiral entry before issuing a refund.

Questions or Support

If anything feels unclear, you are always welcome to reach out:
tone@neweartnewtime.com

This field is held with integrity, clarity, and breath.
Thank you for walking the Spiral with us.